Van Cleef & Arpels Cosmos brooch-pendant in white gold and diamonds

Shipping Policy

At Her Birkin Bags, We are dedicated to delivering a smooth and enjoyable shopping experience for our customers. To make things even more convenient, we provide free shipping on all Bag orders within the Europe. For international customers, a shipping fee of Є135 per order applies.

Shipping Process in the Europe:

Free Shipping All Over In Europe.

TRANSIT, HANDLING & ORDER CUT OFF TIME:-

• Order Cut Off time: 6pm (UTC/GMT+1 hour) Central European Time (Berlin)
• Order handling time: 0 - 1 Business Days ( Monday To Friday )
• Transit time: 0 - 4 Business days ( Monday To Friday ) Economy Shipping
  In case of delay for any reason, we will instantly contact you.
• Estimated delivery time based on customer locations 0-5 business days

Shipping Process Worldwide:

The shipping fee for all orders outside Europe is at a flat rate of Є135.

TRANSIT, HANDLING & ORDER CUT OFF TIME:-

• Order Cut Off time: 6pm (UTC/GMT+1 hour) Central European Time (Berlin)
• Order handling time: 1 - 2 Business Days ( Monday To Friday )
• Transit time: 7 - 10 Business days ( Monday To Friday ) Economy Shipping
  In case of delay for any reason, we will instantly contact you.
• Estimated delivery time based on customer locations 8-12 business days

TRACKING: -

• Once your order has been dispatched, your order comes with a tracking number allowing you to track it until it is delivered to you.
• When your order has shipped, you will get an email from us which contain a tracking number you can use to check its status.
• Please let us allow 48 hours for the tracking info to become available. 
• Please make sure, the email you provided us is accurate and correct, or you will not receive the notification.

CANCELLATIONS:-

• If you change your mind and want to cancel your order before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.
• If an order has already been progressed, please refer to our Refund Policy.

INCORRECT ADDRESS:-

If you put incorrect address during checkout and product return to our store after delivery, then we will not be responsible for the loss of your package.

TAX:-Taxes are calculated at checkout page.

Opening Days and Hours

Monday - 11:00 AM to 6:00 PM

Tuesday to Friday - 10:00 AM to 6:00 PM

CONTACT INFORMATION

Business Mail: sales@herberkinbags.eu

Business Number: +31 97005035146

Physical address: De Bijenkorf, Dam 1 Amsterdam Noord-Holland 1012 JW Netherlands

If you have any questions or concerns about your order, our dedicated customer service team is here to help. We guarantee prompt responses to all inquiries, ensuring you have the support you need throughout the shipping process.