FREQUENTLY ASKED QUESTIONS

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
  • All forms of debit/credit cards
  • Bank wire transfer or Direct bank deposits - please contact us at +31 97005035146 or email us at sales@herberkinbags.eu for bank transfer details.
  • Crypto Payments - (Bitcoin(BTC), Eth, USDT, USDC, XMR, Bitcoin Cash(BCH).

Please note that we do not take credit cards on purchases in excess of €100,000 without prior approval.

For orders over €100,000 we require you to call us in advance to arrange payment. Orders placed on our website in excess of €100,000 will automatically be canceled if prior arrangements have not been made.  

We reserve the right to decline purchases until payment is received by us.

To place an order for a handbag on our website, follow these simple steps:

  1. Choose Your Desired Handbag
    Browse our collection and select the handbag you want to purchase. Click on the product to view details, and then click "Add to Cart."

  2. Go to Cart
    Review your selected item(s) in the cart. Once you’re satisfied, proceed to checkout.

  3. Fill in Shipping Information
    Enter your complete shipping details, including the address where you want the handbag delivered.

  4. Choose Preferred Payment Method
    Select your preferred method of payment from the available options during checkout.

  5. Order Confirmation
    After placing your order, an agent will contact you via email from sales@herberkinbags.eu with instructions to complete your payment.

If you have any questions or encounter issues, feel free to reach out to us. We're here to assist!

Buying from us guarantees the purchase of an authentic product. Every item found on our site is guaranteed authentic. Each item is double or triple authenticated. We access our product from vetted sources and usually know the original origin of purchase, which substantially reduces the risk of fraudulent merchandise. Since we receive each item we sell, we inspect every item to verify authenticity and condition. Every Hermès Birkin and Kelly is authenticated by our supplier, by us and by at least one third party authenticator.   

And each item carries our money-back guarantee in the event that a purchased item is found not to be authentic.

Most of our items are in pristine condition coming to us direct from the brands' boutiques. While in our possession, these items are carefully maintained in a temperature-controlled environment and in their original boxes. They are only taken out for inspection, photography and packing, and protective gloves are worn at every step.

Once an item is received by the recipient, we can no longer control the way the item is handled. Even the slightest change in condition, like a smudge or the loss of plastic on the foot of a Hermès bag, substantially reduces the value of the item. 

Our commitment to our customers is that they receive the item in the condition described on our website. Therefore, by imposing a "final sale" policy, we ensure that all our items remain in the pristine condition as described.

We accept returns on items classified as mint or excellent condition. Items must be returned in the same condition as sold. Please email sales@herberkinbags.eu within 48 hours of receipt of delivery of the item that you wish to return. We will email you a return authorization. Tracking must be sent so we can monitor the delivery. We reserve the right to reject a return if the item appears to have been used.

Currently, we do not offer financing. However, we accept multiple payment methods, including Bank Transfers, Crypto payments, and Debit/Credit card payments, to make the purchasing process easier for you.

Her Birkin Bags normally ships 1-2 business days of receipt of payment. In the Netherlands, shipping is via PostNL or UPS. Hermès Birkin, Kelly and Constance bags are shipped overnight. If shipping to the United States, shipping and insurance are complimentary. We will use UPS if shipping to a PO Box.

*Please note we mark our shipments "Direct Signature Required" and our carrier will not leave your package without direct signature.

We ship to all countries that are covered by our cargo insurance, this includes most countries in Europe, Asia and the Gulf, as well as United States, Australia, New Zealand, and Canada.  We ship via PostNL and UPS for a flat rate fee of EUR 135, which includes shipping, calculated at checkout. There are a few countries that we cannot ship to including Mainland China, Russia, Mexico and Brazil. Please contact us if you are unsure if we ship to your country.

We charge sales tax as applicable and that is calculated upon checking out your desired product. If you have any questions, please contact us.

For international orders, our charge covers both shipping and applicable duties. 

We provide a personal shopping experience for all our clients. Clients and shoppers are welcome to call to ask questions about any of our products, to check on shipment status or to complete a purchase over the phone rather than online.

If you are in the market for a specific item, we can try to source it for you. We have an extensive network of suppliers, so if the item is available, we will find it.

We try to fulfill client requests through our own inventory or by sourcing our extensive network of other dealers. If we are able to source an item, we require payment in advance. Once we receive and review the item, we will then require the remainder of payment prior to shipment.

Her Birkin Bags is an independent dealer. The Company sells only authentic branded merchandise, but it is not affiliated with or an official licensed boutique of the brands it sells.

We value our clients’ privacy and client information is kept secured. All payment information is kept confidential. Credit card transactions are processed through secure servers and our payment processor does not give us access to credit card information. We do not keep credit card information. 
View our full privacy policy here.